SAFE PLAY
Player Wellbeing

Responsible Gaming
at brv99 — Play Safe

brv99 believes that entertainment should never come at the cost of your wellbeing. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to keep gambling fun, controlled, and within healthy boundaries.

18+ Only
Deposit Limits
Self-Exclusion
Time-Out Tools
24/7 Support

Safe Gaming Environment

brv99 maintains a secure, fair, and transparent gaming environment for all registered players in Bangladesh. Our platform uses certified random number generators and publishes clear return-to-player (RTP) information so you always know the odds before you play.

Player-Controlled Limits

Take full control of your spending with brv99's built-in deposit limit, loss limit, and wager limit tools. Set daily, weekly, or monthly caps directly from your account settings. Limits take effect immediately and can only be raised after a mandatory cooling-off period.

Session Time Reminders

brv99 allows you to set session duration alerts that notify you when you have been playing for a defined period of time. These pop-up reminders help you stay aware of time spent on the platform and make deliberate choices about whether to continue or take a break.

Self-Exclusion Options

If you need a break from gambling, brv99 offers temporary time-out periods ranging from 24 hours to 6 weeks, as well as longer self-exclusion periods of 6 months, 1 year, or 5 years. During any exclusion period, your account is locked and you cannot access games or make deposits.

Minor Protection

brv99 strictly prohibits anyone under the age of 18 from registering or playing on the platform. Age verification is conducted during registration and at the point of first withdrawal. We encourage parents in Bangladesh to use filtering software to prevent minors from accessing gambling sites.

Dedicated Support Team

Our responsible gaming support team is available around the clock. Whether you need help setting a limit, activating self-exclusion, or simply want to talk through a concern, contact us at [email protected]. All responsible gaming requests are treated with the strictest confidentiality.

Our Philosophy

Our Commitment to Safer Play

At brv99, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We understand that for the vast majority of our players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna, gambling is a form of entertainment enjoyed in a healthy, balanced way. Our goal is to ensure it stays that way, and to provide meaningful support to those for whom it has become a challenge.

We are committed to offering a platform that is honest about the risks associated with gambling, that provides practical tools to help players manage their activity, and that connects those who need additional help with appropriate resources. Every feature of the brv99 responsible gaming programme has been designed with the wellbeing of our Bangladeshi player community at its centre.

Gambling should always be approached as a leisure activity with a defined entertainment budget — not as a way to make money, to recover losses, or to escape personal difficulties. brv99 encourages all players to set a budget before they begin and to treat any losses as the cost of entertainment rather than a financial setback to be recovered.

The Golden Rules of Responsible Play: Only gamble with money you can afford to lose. Set a time and money limit before you start. Never chase your losses. Take regular breaks. Keep gambling separate from your finances, relationships, and work. If it stops being fun, stop playing and reach out.

brv99 continuously reviews its responsible gaming practices and tools to ensure they remain effective and accessible to all players. We also work to ensure that our marketing and promotional communications are never directed at vulnerable individuals or those who have previously requested exclusion from the platform.

Age Policy

Age Restriction & Verification

18+

Strictly 18 and Above

brv99 is an adults-only platform. Players must be at least 18 years of age to register an account, make a deposit, or participate in any game on the brv99 platform. We verify player age during registration and conduct additional checks at the time of first withdrawal. Any account found to belong to a player under the age of 18 will be immediately closed and any remaining balance returned to the deposit source.

Age verification at brv99 follows a structured Know Your Customer (KYC) process. When you register, you are required to provide your date of birth. Before your first withdrawal is processed, you will be asked to submit a copy of a valid government-issued photo identification document — such as your Bangladesh National Identity Card (NID) or passport — to confirm that you are aged 18 or over.

brv99 also recommends that players who share devices with younger household members take steps to prevent underage access. This includes keeping your brv99 login credentials private, logging out of your account after each session, and considering the use of parental control software on shared devices. Several reputable filtering applications are available for both Android and iOS devices that allow parents to block access to gambling websites and applications.

  • Do not share your brv99 username or password with anyone, including family members.
  • Always log out of your brv99 account when using a shared or public device.
  • If you suspect a minor has accessed your brv99 account, contact [email protected] immediately.
  • Consider using device-level parental controls if children have access to your phone or tablet.

Any attempt to register on the brv99 platform using false age information is a violation of our Terms & Conditions and may result in permanent account closure, forfeiture of any winnings, and referral to the relevant authorities. brv99 takes underage gambling extremely seriously and applies zero tolerance to breaches of this policy.

Player Tools

Responsible Gaming Tools

brv99 provides a comprehensive set of player-controlled responsible gaming tools. These tools are accessible directly from your account settings and take effect as soon as they are applied. We believe that the most effective responsible gaming measures are those that give players direct control over their own activity — putting the decision-making power in your hands.

Spending Control
01

Deposit Limits

Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳). Once your limit is reached, no further deposits are accepted until the period resets. Lowering a deposit limit takes effect immediately. Raising a limit requires a 7-day cooling-off period.

Loss Control
02

Loss Limits

Define the maximum amount you are comfortable losing over a set time period. When your net losses reach the defined threshold within that period, your account is automatically restricted from placing further bets until the period expires.

Time Control
03

Time-Out Periods

Request a short break of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Time-outs cannot be reversed once activated — they must run their full duration.

Reality Check
04

Session Reminders

Enable timed session notifications that appear at intervals you choose — every 30 minutes, 1 hour, or 2 hours. Each reminder displays your total session time and net gain or loss, allowing you to make an informed decision about whether to continue playing.

All responsible gaming tools are available free of charge and can be activated without contacting customer support. To access these tools, log in to your brv99 account and navigate to Account Settings > Responsible Gaming. Changes to limits that reduce your activity (lowering a deposit limit, activating a time-out) take effect immediately with no delay. Changes that increase your activity (raising a limit, ending a time-out early) are subject to mandatory cooling-off periods to protect against impulsive decisions made during a session.

If you are unable to access the responsible gaming tools in your account settings, or if you would like assistance applying a limit or time-out immediately, contact brv99 support at [email protected] and our team will apply the restriction to your account within 24 hours of receiving your request.

Warning Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. brv99 encourages all players to regularly check in with their own behaviour and attitudes towards gambling. The following signs may indicate that gambling has moved from healthy entertainment to a problematic pattern that deserves attention.

Spending more money on gambling than you originally planned or can comfortably afford.

Chasing losses — continuing to gamble in an attempt to recover money you have already lost.

Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.

Neglecting work, studies, family responsibilities, or social activities because of time spent gambling.

Borrowing money from family, friends, or financial institutions to fund gambling activity.

Hiding your gambling activity or lying to people close to you about how much you play or spend.

Using gambling as a way to escape stress, depression, anxiety, or other personal difficulties.

Repeatedly failing to stick to limits or boundaries you have set for yourself around gambling.

Thinking about gambling constantly — planning your next session, reliving past wins, or calculating how to recover losses.

Feeling a compulsion to gamble with larger amounts of money over time to achieve the same level of excitement.

Quick Self-Assessment — Ask Yourself These Questions

Have you ever gambled with money that was set aside for essential expenses like rent, food, or bills?
Have you tried to cut back or stop gambling but found it difficult to follow through?
Has someone close to you expressed concern about your gambling habits?
Do you feel that you need to gamble to feel normal or to relieve feelings of tension?
Have you missed work, study, or family commitments due to gambling in the past 12 months?

If you answered yes to two or more of the questions above, we strongly encourage you to use brv99's self-exclusion tools and to reach out to our support team or a professional counselling service. Recognising the issue is the most important first step.

Self-Exclusion

Self-Exclusion Programme

brv99's self-exclusion programme is designed for players who recognise that gambling has become a problem and who wish to take a firm, definitive step away from the platform. Self-exclusion goes beyond a standard time-out — it is a longer-term commitment that removes your access to the brv99 platform entirely for the duration of the exclusion period.

Self-exclusion is available for periods of 6 months, 1 year, 2 years, or 5 years. A permanent self-exclusion option is also available. During any self-exclusion period, your brv99 account is locked, you cannot create a new account with the same identity details, and you will be removed from all marketing communications. Any pending withdrawal at the time of exclusion will be processed and returned to you within the standard processing timeframe.

  • 1

    Log In and Navigate to Responsible Gaming Settings

    Access your brv99 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period from the available options.

  • 2

    Confirm Your Decision

    You will be asked to confirm your self-exclusion request. Read the confirmation carefully — self-exclusion cannot be reversed before its expiry date. Once confirmed, your account is locked immediately.

  • 3

    Receive Confirmation and Account Lock

    brv99 will send a confirmation email to your registered address. Your account will be locked within minutes of the request being submitted. All promotional emails and push notifications will be halted immediately.

  • 4

    Contact Support If You Cannot Access Settings

    If you are unable to activate self-exclusion through your account settings, email [email protected] with the subject line "Self-Exclusion Request" and include your registered email address. Our team will apply the exclusion to your account within 24 hours.

  • 5

    Reinstatement After Exclusion Expires

    When your chosen exclusion period expires, your account will not be automatically reactivated. You must contact [email protected] to request reinstatement. A mandatory 24-hour cooling-off period applies before reinstatement is processed to ensure your decision is considered and deliberate.

Important: Self-exclusion at brv99 applies only to the brv99 platform. If you feel that you need broader support, we strongly encourage you to seek assistance from a qualified counsellor or support organisation. Using blocking software that prevents access to all gambling websites on your device can also provide an additional layer of protection during your exclusion period.

Get Help

Getting Help & Contacting Support

If you are concerned about your own gambling or the gambling behaviour of someone you care about, brv99 encourages you to take action now rather than waiting for the situation to worsen. Speaking with our support team is always free, confidential, and non-judgmental. We understand that reaching out can feel difficult, and our team is trained to handle responsible gaming conversations with sensitivity and care.

In addition to the tools and support available directly through the brv99 platform, players in Bangladesh who are experiencing gambling-related difficulties are encouraged to speak with a qualified counsellor or therapist who specialises in behavioural issues. Many mental health and counselling professionals across Dhaka, Chittagong, and other major Bangladeshi cities have experience working with compulsive behaviour patterns including problem gambling.

Email Support

Contact our responsible gaming team at [email protected] with the subject line "Responsible Gaming". We respond within 24 hours and treat all such requests with strict confidentiality.

Live Chat

For immediate assistance, use the live chat feature available in your logged-in brv99 account. Our support agents are available around the clock and can apply account restrictions or activate self-exclusion in real time during your chat session.

Counselling Resources

If you feel that professional support would be beneficial, speak with a licensed counsellor or therapist in your area. brv99 recommends discussing gambling-related concerns with a mental health professional who can provide personalised, clinical guidance.

All responsible gaming contacts received by brv99 are logged and escalated to a senior member of our player protection team. If you have submitted a responsible gaming request and have not received a response within 24 hours, please re-send your email with "URGENT — Responsible Gaming" in the subject line and our team will prioritise your case.

18+
brv99 is strictly for adults aged 18 and above. If you feel your gambling is becoming a problem, contact us at [email protected] or activate self-exclusion from your account settings immediately. Help is always available.

Play Responsibly with brv99

Enjoy Bangladesh's favourite online casino and sports betting platform with confidence. Set your limits, know your boundaries, and explore our full range of games — cricket betting, slots, live casino, and more.

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