brv99 Privacy Policy

brv99 collects personal data from you in the course of providing its online casino and sports betting services. The categories of personal data we collect depend on your level of engagement with the platform. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy and do not engage in speculative or excessive data collection.

Registration Data: When you create a brv99 account, we collect your full legal name, date of birth, residential address (including district, city, and postal code within Bangladesh), email address, and a chosen username and password. This information is required to verify your identity, confirm your eligibility to use the platform, and set up your account.

Identity Verification Data (KYC): In accordance with responsible gaming and compliance obligations, brv99 may request copies of identity documents such as your Bangladesh National Identity Card (NID), passport, or other government-issued photographic identification. We may also request proof of address documents such as a utility bill or bank statement. This data is collected to confirm that you are who you say you are and that you meet the age and residency requirements for using the platform.

Financial Data: When you make a deposit or request a withdrawal, brv99 collects payment-related information including your mobile financial service account number (bKash, Nagad, Rocket, or Upay), bank account details where applicable, transaction reference numbers, and transaction amounts in Bangladeshi Taka (৳). brv99 does not store full card numbers or payment authentication credentials on its own servers.

Usage and Platform Data: As you use the brv99 platform, we collect data about your activity including games played, bet amounts placed, session durations, login timestamps, device type and operating system, browser type and version, IP address, and approximate geographic location derived from your IP address. This data helps us deliver a stable, personalised platform experience and supports our responsible gaming obligations.

Communications Data: If you contact brv99 customer support by email or live chat, we retain records of those communications including the content of your messages, timestamps, and any attachments provided. This data is used to resolve your query and to improve our support services.

The following table summarises the primary data categories, the source of collection, and the legal basis on which brv99 relies for each:

brv99 uses the personal data it collects strictly for defined, legitimate purposes. We do not use your data for purposes that are incompatible with those set out below, and we do not make decisions about you using fully automated processes in a way that produces significant legal effects without human oversight.

• Account Management: To create, maintain, and administer your brv99 account, to authenticate your identity at login, and to ensure the continued security of your account credentials.
• Service Delivery: To process your deposits and withdrawals in Bangladeshi Taka (৳), to credit winnings to your account balance, to deliver bonuses and promotions you are eligible for, and to provide access to the full brv99 game library including live casino, slots, and cricket betting markets.
• Identity Verification: To verify your age (18+ requirement), identity, and payment method ownership in compliance with our Know Your Customer (KYC) obligations and to prevent fraud and financial crime on the platform.
• Responsible Gaming: To monitor your gameplay patterns for indicators of problem gambling behaviour, to apply self-exclusion restrictions you have requested, to enforce deposit and loss limits you have set, and to provide you with relevant responsible gaming resources and support information.
• Customer Support: To respond to your queries, complaints, and requests submitted to the brv99 support team, and to maintain records of those interactions for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse aggregate, anonymised usage data to identify performance bottlenecks, improve game loading times, optimise the mobile experience for players using devices common in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities, and to develop new features.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeover attempts, collusion, money laundering, and other prohibited conduct as defined in the brv99 Terms & Conditions.
• Legal and Regulatory Compliance: To meet obligations imposed by applicable law, including record-keeping requirements, responding to lawful requests from competent authorities, and enforcing our Terms & Conditions.
• Marketing Communications: To send you personalised promotional offers, bonus notifications, and platform updates by email, provided you have not opted out of marketing communications. You may withdraw your marketing consent at any time by contacting [email protected].

brv99 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose. All third parties who receive personal data from brv99 are bound by confidentiality obligations and data processing agreements.

Payment Service Providers: When you make a deposit or withdrawal, brv99 shares the minimum necessary financial data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, or participating banks in Bangladesh — to process the transaction. These providers process your data under their own privacy policies and are responsible for the security of data within their own systems.

Game Software Providers: brv99 partners with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver its game library. When you access a game, limited technical data (such as your anonymised session token and bet history for that game session) is transmitted to the relevant game provider for the purpose of delivering the game experience and calculating outcomes. Game providers do not receive your name, NID details, or payment information.

Identity Verification Partners: brv99 may engage third-party identity verification service providers to assist with KYC document checks. These providers receive only the specific identity documents required for verification and are prohibited from using those documents for any purpose beyond completing the verification task.

Legal and Regulatory Authorities: brv99 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, by court order, or in connection with an investigation into fraud, money laundering, or other illegal activity involving the brv99 platform.

Business Transfers: In the event that brv99 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. brv99 will notify affected players in advance of any such transfer and the successor entity will be required to honour the commitments made in this Privacy Policy.

brv99 uses cookies and similar tracking technologies on its website and mobile platform. A cookie is a small text file that is stored on your device when you visit a website. Cookies allow the platform to recognise your device on return visits, maintain your session state, and deliver a consistent, personalised experience. The following cookie categories are used by brv99:

brv99 does not use advertising cookies, retargeting pixels, or social media tracking scripts. You will not find Facebook Pixel, Google Ads remarketing tags, or similar third-party advertising trackers on the brv99 platform.

You may control cookie settings through your browser's privacy preferences. Most modern browsers allow you to block all non-essential cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling strictly necessary or fraud prevention cookies may prevent you from logging in to your brv99 account or using certain platform features.

brv99 retains personal data for as long as is necessary to fulfil the specific purpose for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce our agreements. Once the applicable retention period has expired, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

The following retention guidelines apply to the principal categories of personal data held by brv99:

• Account and Registration Data: Retained for the duration of your active account relationship with brv99, plus a minimum of five (5) years following account closure to satisfy record-keeping requirements under applicable financial and anti-money laundering regulations.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of the most recent identity verification check, or longer if required by applicable law or by an ongoing investigation or legal proceeding.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with standard financial record-keeping obligations applicable to Bangladesh-market operations.
• Platform Usage and Gameplay Data: Retained for a period of three (3) years from the date of generation. Aggregated, anonymised analytics data derived from usage data may be retained indefinitely as it cannot be associated with any individual.
• Customer Support Records: Retained for a period of three (3) years from the date the support interaction was closed.
• Marketing Preferences: Retained for as long as your account is active. Opt-out records (records of marketing consent withdrawal) are retained indefinitely to ensure we do not inadvertently re-enrol you in communications you have declined.

Where brv99 is required by law to retain data for a period longer than the guidelines above, the statutory period takes precedence. Where you request deletion of your data (see Section 7), brv99 will delete or anonymise data as requested except where a legal obligation requires continued retention, in which case we will inform you of the applicable legal basis for retention.

brv99 treats the security of player data as a core operational priority. We implement a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, accidental loss, and destruction. These measures are reviewed and updated regularly in response to evolving security threats and industry best practice.

Technical Measures: All data in transit between your device and the brv99 platform is encrypted using TLS 1.2 or higher (256-bit SSL). Data at rest is stored on encrypted servers with access restricted to authorised personnel on a strict need-to-know basis. Administrative access to production systems requires multi-factor authentication. The brv99 platform is subject to regular vulnerability assessments and penetration testing conducted by qualified security professionals.

Organisational Measures: brv99 employees and contractors who handle personal data receive mandatory data protection training and are bound by confidentiality obligations in their contracts of engagement. Access to player data is role-based and logged. Data access logs are reviewed periodically for anomalous activity. A designated data security function is responsible for overseeing compliance with this Privacy Policy and for managing the response to any security incidents.

Incident Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, brv99 will notify affected individuals without undue delay once the nature and scope of the breach have been assessed. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps brv99 is taking to address the incident.

brv99 recognises that your personal data belongs to you, and we are committed to honouring your rights in relation to that data. The following rights are available to all registered brv99 players. To exercise any of these rights, submit your request in writing to [email protected]. brv99 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and we will notify you of any such extension.

Please note that certain rights are subject to limitations. For example, brv99 cannot delete financial transaction records that are required to be retained under applicable financial regulations, even if you submit a valid erasure request. In such cases, brv99 will inform you of the specific legal basis for the continued retention and will delete or anonymise any data that is not subject to a mandatory retention obligation.

brv99 will not charge a fee for exercising your privacy rights unless your request is manifestly unfounded or repetitive, in which case we may charge a reasonable fee or decline to act on the request. We will inform you of this decision before taking any such step.

brv99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the brv99 platform. When material changes are made to this Policy, brv99 will notify registered players by email to the address on file and will post a prominent notice on the brv99 platform for a period of at least 14 days following the effective date of the revision. The "Effective Date" at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the brv99 platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the changes, you should cease using the platform and submit an account closure request to [email protected] before the effective date of the revision.

Previous versions of this Privacy Policy are archived and available on request. If you would like a copy of a prior version, please contact the brv99 support team at the address below.

Data Controller Contact: If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by brv99, please contact our data protection team in writing:

• Email: [email protected] (subject line: "Privacy Request")
• Response Time: Within 5 business days for acknowledgement; within 30 calendar days for a substantive response
• Language: Requests may be submitted in English